In re Trans World Airlines, Inc.

TWA (defendant) required stewardesses to keep hair at or above the collar and permitted wigs only to enhance appearance, not to conceal noncompliance; when a supervisor suspected stewardess X (plaintiff) was wearing a wig to hide overlength hair, X denied wearing one and twice refused requests to lift her hair to verify compliance, was later terminated for willful insubordination after failing to appear when summoned, and filed grievances alleging both harassment and wrongful termination.